Frequently Asked Questions
Sterling Antonio values clarity, trust, and transparency. Below you’ll find answers based on our current operations, fulfillment methods, and policies for 2025.
Where is Sterling Antonio based?
Sterling Antonio is based in Long Beach, California. Operations, customer experience, and brand direction are handled in the United States, while product fulfillment is handled through our on-demand production partner for efficiency and reduced waste.
Who makes and ships my order?
Orders are fulfilled and shipped by Printful in 2025. Once your order is placed, Printful handles production, quality control, packaging, and delivery — ensuring consistent experience and turnaround.
How long does fulfillment and shipping take?
Delivery includes production + shipping. Typical timelines:
- Fulfillment: 2–5 business days
- U.S. Shipping: 1–8 business days
- International Shipping: 1–20 business days
What is your return and refund policy?
Eligible items may be returned within 30 days if unworn, unwashed, and in original condition. Limited releases and worn/washed apparel are final. Manufacturing defects will be replaced or refunded.
Can I cancel or change my order?
If an order has not begun fulfillment, changes may be possible. Once in production, alterations or cancellations cannot be guaranteed.
What sizes do you offer?
Most products are available in S–5XL. Availability may vary by collection.
Are your products true to size?
Standard sizing applies unless noted. Oversized or fitted silhouettes will be indicated on product descriptions.
How should I care for my apparel?
To preserve structure and print quality:
- Wash cold
- Turn inside out
- Tumble dry low or hang dry
- Do not iron over artwork or embroidery
Do you offer tracking?
Yes — tracking is emailed once your order ships. Updates may take 24–48 hours depending on carrier scanning.
Do you ship internationally?
Yes — customs duties, VAT, or import fees may apply based on destination laws.
What if my order shows delivered but I didn’t receive it?
Check parcel lockers, neighbors, or building management first. If unresolved, contact support and we’ll review carrier records for next-step solutions.
What makes Sterling Antonio different?
Sterling Antonio blends quiet luxury with streetwear discipline — minimal, intentional, and built to reflect identity, resilience, and legacy.
Still need help?
Use the contact page for support. Our team replies as quickly as possible.