Returns & Refunds
Last updated: September 2026
Every Sterling Antonio piece is made to order for you. Because each item is produced after purchase, all sales are final. This policy explains when we replace or refund an order.
Final sale
We don't accept returns or exchanges for change of mind, color preference, or incorrect size selection. Please review the size guide before ordering. Measurements are listed for every style.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 7 days of delivery with:
- Your order number
- A short description of the issue
- Clear photos showing the problem
Once your claim is approved, we'll send a replacement at no cost. If a replacement isn't possible, we'll issue a full refund. You won't need to return the original item unless we ask for it.
Refunds
Refunds are issued only for:
- Damaged or defective items
- Incorrect items received
- Orders we're unable to fulfill
Approved refunds are processed within 5 business days to your original payment method. Depending on your bank, it may take an additional 5–10 business days to appear on your statement.
Order changes and cancellations
Orders enter production shortly after they're placed. If you need to make a change or cancel, contact us as soon as possible. We can only change or cancel orders that haven't entered production.
Lost packages
For packages lost or delayed in transit, see our shipping policy.
Questions
For anything related to an order, contact us and include your order number.