What types of clothing and accessories do you offer?
A: We offer a wide range of apparel for men, women, and children, including casual wear, formal wear, activewear, loungewear, outerwear, and specialty clothing for different seasons and occasions. Our selection also includes accessories like hats, scarves, and belts to complete your outfit.
Can I edit or cancel my order after placing it?
A: Yes, you can edit or cancel your order, but only within a limited time after placing it. Please contact our customer support team or email us: contact@sterlingantonio.com or go to our Contact Page
contact page and fill out the required information as soon as possible with your order details to make changes or cancel. Once the order has been processed or shipped, changes or cancellations may no longer be possible.
How long does delivery take?
Delivery typically takes between 5 to 10 business days, depending on the shipping method and location.
How can I track my order?
You can track your order using the tracking number provided in your confirmation email on the carrier's website.
How do I initiate a 30 day return or exchange?
A 30-day return policy for an apparel company typically means that customers have 30 calendar days from the date of purchase or from when they receive their items to return the items for a refund, exchange, or store credit.
The following conditions generally apply:
1. Item Condition: The items must be unused, unworn, and in their original condition with tags attached.
2. Proof of Purchase: A receipt or order confirmation is usually required.
3. Exceptions: Certain items, such as final sale or customized products, may not be eligible for return.
4. Return Process: Customers often need to initiate the return within the 30-day window, and they may be responsible for return shipping costs unless otherwise stated.
Make sure to check the specific return policy for the company you're purchasing from, as details may vary.
What payment methods do you accept?
We accept various forms of payment, including credit cards. You can use major credit cards such as Visa, MasterCard, American Express, and Discover for transactions. Additionally, other payment methods like PayPal, debit cards, and bank transfers may be accepted depending on the platform or service you're using. Always check with the specific provider for the full list of accepted payment methods.
How long does it take to process a refund?
The time it takes to process a refund can vary depending on the company and the payment method used. Generally, it can take anywhere from 7 to 10 business days for a refund to be processed after the return is received and approved. However, if you paid via credit card, it may take a few additional days for the funds to appear in your account, as processing times can depend on your card issuer.
Is my payment information secure?
Yes, your payment is secure. Reputable companies use advanced encryption technologies, such as SSL (Secure Socket Layer) or TLS (Transport Layer Security), to protect your personal and financial information during transactions. These technologies ensure that your payment details are encrypted and safe from unauthorized access.
Additionally, many platforms use trusted payment processors like PayPal, Stripe, or secure credit card gateways, further ensuring the security of your payment.
How do I reset my password?
To reset your password on our company website, please follow these steps:
1. Visit the login page: Go to the login section of the website.
2. Click on "Forgot Password?": Look for a link or button that says "Forgot Password?" or something similar.
3. Enter your email address: You will be prompted to enter the email address associated with your account.
4. Check your inbox: You will receive an email with instructions on how to reset your password. Make sure to check your spam or junk folder if you don't see it in your inbox.
5. Follow the reset link: Click the link provided in the email, which will take you to a page where you can create a new password.
6. Create a new password: Enter your new password, making sure it meets the required security criteria (such as a minimum length and combination of letters and numbers).
7. Log in with your new password: After resetting your password, you should be able to log in with your new credentials.
If you continue to have trouble resetting your password, feel free to contact customer support for further assistance.
Do I need an account to make a purchase?
No, you do not need an account to purchase an item from our store. You can proceed as a guest during checkout and complete your purchase without creating an account. However, creating an account may offer benefits such as faster checkout, order tracking, and access to special offers. It’s entirely up to you!
How do I use a discount code or coupon?
To use a discount code or coupon on our website, follow these simple steps:
1. Shop and Add Items to Your Cart: Browse our store and add the items you want to purchase to your shopping cart.
2. Go to Checkout: Once you’re ready, click on your shopping cart and proceed to the checkout page.
3. Enter the Discount Code: On the checkout page, you’ll see a field labeled “Discount Code” or “Coupon Code.” Enter your code exactly as it appears (including any letters, numbers, or special characters).
4. Apply the Code: After entering the code, click the “Apply” button. The discount will be automatically applied to your total order amount.
5. Complete Your Purchase: Review your order, and proceed with payment to finalize your purchase.
Note: Make sure to check the terms and conditions of the coupon or discount code, as some may have expiration dates or exclusions.
If you have any issues applying your code, feel free to contact our customer service team for assistance!
Do you offer discounts or promotions?
Yes, we do offer discounts and promotions! We regularly have sales, special offers, and seasonal discounts to help you save on your favorite items. To stay updated on our latest deals, be sure to subscribe to our newsletter or follow us on social media for exclusive offers. Additionally, we may provide discount codes or coupons during special events or holidays. Keep an eye out for these opportunities to save!
How do I cancel my loyalty program membership?
You can cancel your loyalty program membership at any time. To do so, simply contact our customer service team through email, phone, or the contact form on our website. Please include your membership details, and our team will assist you with the cancellation process.
Once canceled, you will no longer receive loyalty rewards or benefits associated with the program. If you change your mind later, you can always rejoin at any time.