FAQs
Orders, shipping, sizing, and care. If your question isn't answered here, contact us.
Orders and shipping
When will my order ship?
Every piece is made to order. Please allow 3–7 business days for production before your order ships. You'll receive a tracking number by email once it's on the way.
How much is shipping?
Shipping is complimentary within the United States. International shipping rates are calculated at checkout.
Do you ship internationally?
Yes. Duties and import taxes are calculated and paid at checkout, so there are no surprise fees on delivery.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. Because production begins shortly after purchase, we can only change or cancel orders that haven't entered production.
Returns and exchanges
Do you accept returns or exchanges?
Each piece is made to order for you, so all sales are final. We don't accept returns or exchanges for sizing, color preference, or change of mind. Please review the size guide before ordering.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and clear photos of the issue. If an item arrives damaged, defective, misprinted, or incorrect, we'll replace it at no cost.
Fit and care
How do I choose my size?
Our pieces have a classic unisex fit. Measurements for each style are listed in the size guide. For a relaxed look, size up once.
How should I care for my pieces?
Wash inside out in cold water with a mild detergent. Do not bleach. Tumble dry low or hang dry. Do not iron directly over embroidery or prints.
Support
How do I reach you?
Use our contact form and include your order number for anything order-related. We reply within 1–2 business days.