Frequently Asked Questions

Find your style in the Size Guide. For charts that list garment measurements, lay a similar piece you own flat and compare it with the chart. Use the chart for the exact style you plan to order.

If your style is missing or you're between sizes, contact us for sizing help before placing your order.

The Black Label pullover has a regular unisex fit. Runs slightly small. Size up for a relaxed fit. Compare the chest width and body length with a hoodie you already own using the Size Guide.

The Black Label Zip Hoodie has its own measurements. Use the zip hoodie chart when ordering that style.

Follow the care label on your piece. For machine-washable apparel, turn it inside out and wash cold with similar colors using mild detergent. Hang dry, or tumble dry low if the label allows. Avoid bleach and keep the iron off embroidery and prints.

Our core pieces are made to order. Selected collections may be released in limited runs. Each product page lists current availability and any terms specific to that release.

We do not plan restocks for limited releases after they close. Core styles may remain available while listed. Check the product page to see which colors and sizes you can order.

Join the Sterling Antonio email list at the bottom of the website for release announcements and first access when offered.

Contact us as soon as possible with your order number and the change you need. Production may begin shortly after you order. We can make changes or cancel an order only before production begins, subject to applicable law. We'll confirm whether we could make the change.

Allow 3–7 business days for production. After your order ships, estimated transit time is 3–7 business days within the United States or 7–21 business days internationally.

Production may take longer during peak periods. See our Shipping Policy for delivery estimates and details.

Standard U.S. shipping is complimentary. Checkout shows available shipping methods and rates for your address. For eligible international destinations, customs duties, import taxes, or carrier fees may apply.

We'll email your tracking information when your order ships. The first carrier update can take up to 48 hours to appear. If you need help finding your tracking details, contact us with your order number.

If the estimated delivery date has passed, contact us with your order number so we can investigate. Please report a package that appears lost in transit within 30 days of its estimated delivery date.

If tracking shows delivery, check your mail area and ask anyone who may have accepted the package. Contact the carrier for delivery details. Our Shipping Policy explains how to report a missing package.

Our apparel and accessories are made to order. Sales are final for a change of mind, color preference, or a size selected incorrectly at checkout, except where required by law. Check the Size Guide before ordering.

If we sent a different size from the one on your order, we treat it as an incorrect item. See our Returns & Refunds Policy.

Contact us within 7 days of delivery with your order number, a short description, and clear photos showing the problem. If we sent the wrong size, include a photo of the size label.

Once we approve your claim, we'll arrange a replacement at no cost. If a replacement is unavailable, we'll refund the affected item, including applicable taxes and shipping charges. If the entire order is affected, we'll issue a full refund.

Contact us before sending anything back. If we need the item returned for an approved claim, we'll provide instructions and cover return shipping.

We process approved refunds to your original payment method within 5 business days. Your bank or payment provider may take another 5–10 business days to post the refund. If it still hasn't appeared after that time, contact us with your order number.