Refund policy

Last updated: October 2026

Every Sterling Antonio piece is made to order for you. Because each item is produced after purchase, all sales are final. This policy explains when we replace or refund an order.

Final sale

We don't accept returns or exchanges for change of mind, color preference, or incorrect size selection. Please review the size guide before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, email contact@sterlingantonio.com within 7 days of delivery with:

• Your order number
• A short description of the issue
• Clear photos showing the problem

Once your claim is approved, we'll send a replacement at no cost. If a replacement isn't possible, we'll issue a full refund. You won't need to return the original item unless we ask for it.

Refunds

Refunds are issued only for damaged or defective items, incorrect items received, and orders we're unable to fulfill. Approved refunds are processed within 5 business days to your original payment method. Depending on your bank, it may take an additional 5–10 business days to appear on your statement.

Order changes and cancellations

Orders enter production shortly after they're placed. To change or cancel an order, contact us as soon as possible. We can only change or cancel orders that haven't entered production.

Gift cards

Gift cards are non-refundable.

Questions

For anything related to an order, email contact@sterlingantonio.com and include your order number.