Shipping Policy

Last updated: November 10, 2026

Sterling Antonio apparel and accessories are made to order. When planning for delivery, allow time for both production and shipping.

Production

After payment is confirmed, allow 3–7 business days for us to make your order before it ships. Production may take longer during peak periods.

Delivery times

Once your order ships, allow the following time for delivery:

  • United States: 3–7 business days.
  • International: 7–21 business days.

These are estimated transit times. Carrier delays, customs processing, weather, and holidays may extend delivery.

Shipping costs

  • United States: Standard shipping is complimentary on all orders. Checkout shows the price of any available express option.
  • International: Checkout shows available shipping methods and rates for your destination.

Tracking your order

When your order ships, we'll email you a shipping confirmation with your tracking number. The first tracking update may take up to 48 hours to appear. If you need help finding your tracking information, contact us with your order number.

International duties and taxes

Your destination country may charge customs duties, import taxes, or fees. You are responsible for any charges that apply to your order. If these charges are not collected at checkout, the carrier or customs authority may collect them on delivery. Orders refused because of these charges are ineligible for a refund, except where required by law.

Lost, delayed, or stolen packages

If your order is late: Check the latest carrier update using the tracking link in your shipping confirmation. If the estimated delivery date has passed, contact us with your order number.

If your package appears lost in transit: Please report the missing package within 30 days of the estimated delivery date so we can open an investigation with the carrier.

If tracking shows delivery but you haven't received your package: Check your delivery location, building mail area, and with anyone who may have accepted it. Contact the carrier for delivery details. If you still can't locate the package, contact us with your order number and we'll help with the claim.

Shipping address

Check your street address, apartment or unit number, and postal code before placing your order. If you spot an error after checkout, contact us immediately with your order number and the corrected address. We'll confirm whether we can update it before production begins.

If the carrier returns a package because the address was incorrect or incomplete, we can reship it once you provide the corrected address and cover the additional shipping cost.

Questions

For help with shipping or order status, contact Sterling Antonio and include your order number. If your item arrived damaged or incorrect, see our Returns & Refunds Policy.