Shipping policy
Last updated: October 2026
Every Sterling Antonio piece is made to order. Below is what to expect from checkout to delivery.
Production
Orders enter production once payment is confirmed. Please allow 3–7 business days for your order to be made before it ships. During peak periods, production may take slightly longer.
Delivery times
Delivery estimates begin once your order ships.
- United States: 3–7 business days
- International: 7–21 business days
Delivery times are estimates. Carrier delays, customs processing, weather, and holidays can extend them.
Shipping costs
- United States: complimentary on all orders
- International: calculated at checkout based on destination
Tracking
You'll receive a shipping confirmation email with your tracking number once your order leaves production. Tracking updates may take up to 48 hours to appear in the carrier's system.
International duties and taxes
International orders may be subject to customs duties, import taxes, or fees set by the destination country. Where duties can be calculated, they are shown at checkout. Any charges not collected at checkout are the customer's responsibility and may be collected by the carrier on delivery.
Lost, delayed, or stolen packages
Once an order ships, delivery timing is in the carrier's hands. If your package appears lost in transit, contact us within 30 days of the estimated delivery date and we'll open an investigation with the carrier. If tracking shows your package as delivered but you haven't received it, check with neighbors and your building's mail area, then contact the carrier. We're happy to help with the claim.
Shipping address
Please confirm your shipping address carefully at checkout. Orders returned because of an incorrect or incomplete address can be reshipped once the customer covers the additional shipping cost.
Questions
For anything related to shipping or your order status, email contact@sterlingantonio.com and include your order number.