Privacy Policy

Last updated:

This policy explains how Sterling Antonio collects, uses, shares, and protects your personal information when you visit sterlingantonio.com, place an order, create an account, join our email list, or contact us.

Information we collect

  • Contact and account details. When you order, create an account, or contact us, you may provide your name, email address, phone number, and billing or shipping address.
  • Orders and support requests. We collect information about the items you purchase, your order history, and messages or photos you send when you need help with an order.
  • Payment information. Our payment providers process your payment details. Sterling Antonio does not see or store your full payment card number.
  • Device and browsing information. Cookies and similar technologies may collect your IP address, approximate location, browser and device type, pages viewed, and the website or link that brought you to our store.
  • Email preferences. When you join our Private List, we record your email address, signup, and subscription preferences.

How we use your information

  • Process your payment and produce, ship, and track your order.
  • Send order confirmations, shipping updates, and support replies.
  • Review problems with an order and arrange replacements or refunds.
  • Understand how customers use our store and improve our website and products.
  • Send release announcements and brand updates when you subscribe.
  • Measure advertising performance and show relevant ads, subject to your privacy choices.
  • Prevent fraud, protect our store, and meet legal, tax, and accounting obligations.

Who we share information with

We share the information needed to run the store and fulfill your order. The information each provider receives depends on its role.

  • Shopify hosts our storefront and supports checkout, customer accounts, and order management.
  • Printful receives the product and delivery details needed to make and ship your order.
  • Payment providers process payments and refunds.
  • Shipping carriers receive delivery details so they can deliver and track your package.
  • Email service providers, including Omnisend, help us manage subscriptions and send emails.
  • Analytics and advertising partners may receive device and browsing information to measure site activity and show relevant ads, subject to your privacy choices.

We may also disclose information when required by law or when necessary to protect our rights.

Cookies and advertising

We use cookies to keep your cart and checkout working and to remember your preferences. We also use cookies and pixels to understand site activity, measure campaigns, and show relevant ads on platforms such as Instagram and Facebook.

Some U.S. state privacy laws treat sharing personal information for targeted advertising as a “sale” or “sharing.” Visit Your Privacy Choices for opt-out information. You can also contact us about your privacy choices.

Where required by law, we honor the Global Privacy Control (GPC) signal as an opt-out request for the browser and device you use to visit our store.

Email marketing

If you join our Private List, we'll email you about product releases and brand updates. To unsubscribe, use the link at the bottom of any marketing email. After you unsubscribe, you'll still receive messages about orders you place and support requests you send.

Your privacy rights

Depending on where you live, you may have the right to:

  • Know what personal information we collect, how we use it, and who we share it with.
  • Request a copy of your personal information.
  • Ask us to correct inaccurate information.
  • Ask us to delete your information, subject to applicable exceptions.
  • Opt out of the sale or sharing of your information or its use for targeted advertising.

To make a request, use our contact form and include “Privacy request” in your message. Tell us which right you want to exercise. For requests involving access, correction, or deletion, we may ask for information to verify your identity and locate your records. We will not discriminate against you for exercising your privacy rights.

California residents

Where the California Consumer Privacy Act applies, California residents may exercise the rights described above and may designate an authorized agent to act on their behalf. We may ask the agent for proof of authorization. California residents may also have the right to limit certain uses or disclosures of sensitive personal information.

How long we keep information

We keep personal information for as long as needed for the purpose we collected it. For example, we keep order records to fulfill purchases, resolve support requests, and meet tax and accounting requirements. Retention also depends on our fraud prevention and legal obligations.

Security

We use reasonable safeguards to protect personal information. No online system can guarantee complete security. Keep your account sign-in details private.

Children's privacy

Our store is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child under 13 has provided us with personal information, please contact us. If we learn that we have collected it, we will delete it.

International visitors

If you visit from outside the United States, your information may be processed in the United States and in other countries where our service providers operate.

Changes to this policy

When we update this policy, we'll post the revised version on this page and change the date at the top. Changes take effect when posted, subject to any notice required by law.

Contact

For questions about this policy or how we handle your information, contact Sterling Antonio.

Sterling Antonio
Long Beach, California